Free shipping on orders over $100
Terms and Conditions
Definitions
- "Matilda Matriarch" refers to the fashion brand and its website.
- "User," "You," or "Customer" refers to anyone accessing our website and/or purchasing products.
- "Products" refers to the fashion items available for purchase on Matilda Matriarch.
- "Website" refers to the Matilda Matriarch online platform.
Product Information
- We strive to provide accurate product descriptions and images, but we do not guarantee their accuracy, completeness, or reliability.
- Product prices are subject to change without notice.
Ordering and Payments
- By placing an order, you agree to purchase the selected products at the stated price.
- Payment is required at the time of purchase.
- We accept various payment methods; however, we reserve the right to refuse any order or payment.
- Matilda Matriarch is not liable for any damages that occur during shipment and after the product has been in possession of the customer.
Product Availability and Modifications
- Matilda Matriarch reserves the right to modify or discontinue any product at any time without notice.
- While we make every effort to display accurate product availability, certain products may have limited quantities and are subject to return or exchange only according to our Return and Exchange policy.
Warranty Information
- Matilda Matriarch does not provide warranty on any products. Matilda Matriarch is not liable for any damage that occurs during shipment or after purchase is made.
Intellectual Property
- All content on this website, including text, graphics, logos, images, and software, is the property of Matilda Matriarch and is protected by copyright laws.
Data Security
- Matilda Matriarch employs industry-standard security measures to protect user data. For more information on how we handle and secure your data, please refer to our Privacy Policy.
Privacy Policy
- Your use of this website is also governed by our Privacy Policy. Please review this policy for information on how we collect, use, and protect your personal information.
Changes to Terms and Conditions
- Matilda Matriarch reserves the right to revise these Terms and Conditions at any time without prior notice. By using this website, you agree to be bound by the current version of these Terms and Conditions.
Thank you for choosing Matilda Matriarch! If you have any questions or concerns, please contact us at information@matildamatriarch.com
Return and Refund Policy
U.S. orders $100+ ship free. We ship from Monday to Friday, except public holidays. Please allow 3-7 business days for the order to ship, as all orders are custom made. Matilda Matriarch uses USPS as our shipping carrier and delivery times are estimated.
Items Eligible for Return:
Unused, unworn, and undamaged items in their original condition could be returned within 14 days of purchase date.
Items with original tags and packaging intact.
Only clothing items are eligible for return.
Items that were not marked as final sale or clearance.
Return Process:
Contact our customer service team at information@matildamatriarch.com to initiate the return process. Please provide your order number and reason for return.
Our customer service team will provide you with a return authorization and instructions on how to return your item(s).
Pack the item(s) securely in the original packaging, if possible.
Ship the item(s) back to us using a trackable shipping method of your choice. We recommend using a shipping service that provides insurance and tracking.
Once we receive your return, our team will inspect the item(s) to ensure they meet our return eligibility criteria.
Upon approval, we will process your refund to the original payment method used for purchase. Please allow 14 business days for the refund to appear in your account.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
We recommend retaining proof of postage and tracking information for your records.
Exchanges:
Unfortunately, we do not offer exchanges at this time. If you need a different size, color, or style, please initiate a return for the item(s) you wish to exchange and place a new order for the desired item(s).
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will work with you to arrange a replacement or refund.
Final Sale and Clearance Items:
Items marked as final sale or clearance are not eligible for return or exchange unless they arrive damaged or defective.
International Returns:
International returns may be subject to additional shipping fees and customs duties. Customers are responsible for all associated costs.
Questions or Concerns:
If you have any questions or concerns about our return policy, please contact our customer service team at information@matildamatriarch.com for assistance.
Copyright © 2024 Matilda Matriarch - All Rights Reserved.
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